Om kurset

Humanizing IT™ is a groundbreaking approach that integrates human-centered design into IT service management. It focuses on improving the way IT services are designed, delivered, and experienced by ensuring they are intuitive, efficient, and aligned with real user needs. By bridging the gap between traditional process-driven IT frameworks and user experience, Humanizing IT™ transforms IT service management into a people-first discipline.

This course is delivered as a one-day instructor-led master-class which includes a self-paced app as prework for the class.

This is not just a theory course. It’s a practical, experience-led certification pathway that brings together human-centred design principles and IT service management realities.

Across three modules, you’ll:

- Understand what experience really means in the IT context — and why users often feel ignored

- Learn how to see your services through a human lens, using tools like empathy mapping, journey mapping, and stakeholder analysis

- Apply a structured, evidence-based approach to discover, define, and prioritise opportunities for IT improvement

- Explore how ITSM goals like stability, compliance, and security can still support intuitive, inclusive, and effective user experiences

Dette lærer du

By completing the full certification package, you will:

• Understand the foundations of human-centred design and how it applies to IT service delivery
• Identify and analyse gaps between what IT services promise and what users actually experience
• Use techniques like empathy mapping, stakeholder mapping, service safari, and journey mapping to uncover user needs
• Challenge assumptions and uncover hidden biases that distort how services are built
• Reframe problems using tools like problem statements and “How Might We” questions
• Transition from technical fixes to experience-led improvements that still meet operational and compliance needs
• Confidently participate in (or lead) redesign efforts using the HIT Double Diamond Framework™
• Prepare for and pass the HIT Global Certification Exam

More than knowledge, you’ll walk away with skills, language, and tools that you can bring into your team or organisation immediately — to start making IT more human.

Kursinnhold

Kurset dekker blant annet følgende temaer:

RUNWAY 1
Foundational Concepts of IT Service Management & Human-Centred Design
RUNWAY 2
Human-Centred Design: The Double Diamond - Tools & Techniques
RUNWAY 3
The HIT Double Diamond Framework™ (HIT DDF™) & First Three Activities

Forkunnskaper

Not available. Please contact.

Hvem passer kurset for?

This full certification is ideal for:

- IT professionals who want to go beyond process and compliance and focus on what users actually experience

- Service desk leaders, business relationship managers, product owners, and digital transformation leaders

- Anyone responsible for improving portals, workflows, support services, or service management processes

- Change-makers who know their IT team is technically strong — but want to be experience-strong

Whether you work in operations, delivery, or design — this course helps you bridge the gap between technical success and human success.

Videre kurs

Not available. Please contact.

Kommende kurs

Kursdatoer

Ingen kommende kursdato er publisert ennå.

Kontakt oss for informasjon om neste gjennomføring.

SG Partner

Hvorfor velge SG Partner?

Vi gjør det enkelt å finne riktig kurs og riktig gjennomføring for deg og din virksomhet.

Offisielle kurs

Kursinnhold fra anerkjente teknologileverandører og fagmiljøer.

Erfarne instruktører

Praktisk og faglig undervisning med fokus på kompetanse du kan bruke.

Fleksibel gjennomføring

Velg mellom tilgjengelige virtuelle, fysiske og bedriftsinterne kurs.

Personlig rådgivning

Vi hjelper deg med å finne kurs og kompetanseløp som passer behovet ditt.

FAQ

Ofte stilte spørsmål

Hvor lenge varer kurset?

Kursets oppgitte varighet er 1.

Kan jeg ta en sertifisering?

Kurset kan være relevant som forberedelse til sertifisering. Se kursbeskrivelsen for informasjon om aktuell sertifisering og eksamen.

Hvilke forkunnskaper trenger jeg?

Not available. Please contact.

Hvem passer kurset for?

This full certification is ideal for:- IT professionals who want to go beyond process and compliance and focus on what users actually experience- Service desk leaders, business relationship managers, product owners, and digital transformation leaders- Anyone responsible for improving portals, workflows, support services, or service management processes- Change-makers who know their IT team is technically strong — but want to be experience-strongWhether you work in operations, delivery, or design — this course helps you bridge the gap between technical success and human success.

Kan kurset leveres som bedriftsinternt kurs?

Ja.

Hvor kan kurset leveres?

Kurset kan leveres over hele Norge, blant annet i Oslo, Kristiansand, Stavanger, Bergen, Trondheim og Tromsø.