COURSE CONTENT: Module 1: Overview of Contact Center AI • Define what Contact Center AI (CCAI) is and what it can do for contact centers. • Identify each component…
COURSE CONTENT: The course includes presentations, demonstrations, and hands-on labs. Module 1: Fundamentals • Familiarize with Apigee product capabilities and its place in the enterprise architecture. • Familiarize with…
COURSE CONTENT: Module 1: Understanding the Professional Cloud Architect Certification Establish basic knowledge about the certification exam and eliminate any confusion or misunderstandings about the process and nature of…
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