COURSE CONTENT: Exploring the Functions of Networking • What is a Computer Network? • Common Usage of a Computer Network • Components of a Network • Characteristics of a…
COURSE CONTENT: Planning a Cisco Packaged Contact Center Enterprise Deployment • Packaged CCE Component Overview • Call Flows Review Staging a Packaged CCE Deployment • PCCE Deployment Planning and…
COURSE CONTENT: Signaling and Media Protocols • SIP Review • H.323 Review • SIP and H.323 Trunking Considerations • SIP and H.323 Troubleshooting Tools Cisco Unified Communications Manager Supplemental…