Cisco SD-WAN Operations Troubleshooting and Best Practices (SDWOTS)

Cisco SD-WAN Introduction

• • High-level Cisco SD-WAN Deployment models
• • Application level SD-WAN solution
• • Cisco SDWAN high availability solution
• • Cisco SD-WAN Scalability
• • Cisco SD-WAN Solution Benefits

Cisco SD-WAN Orchestration

• • Introduction
• • vManage NMS
• • vSmart Controller
• • vBond Orchestrator
• • Controller Resiliency Architecture

Site Architecture and Deployment Models

• • Site Capabilities
• • vEdge Router
• • vEdge form factors

Zero Touch Provisioning

• • Overview
• • User Input Required for the ZTP Automatic Authentication Process
• • Authentication between the vBond Orchestrator and a vEdge Router
• • Authentication between the vEdge Router and the vManage NMS
• • Authentication between the vSmart Controller and the vEdge Router

Cisco SD-WAN Solution

• • Overlay Management Protocol (OMP)
• • Cisco SDWAN Circuit Aggregation Capabilities
• • Secure Connectivity in Cisco SD-WAN
• • Performance Tracking Mechanisms
• • Application Discovery
• • Dynamic Path Selection
• • Performance Based Routing
• • Dynamic Cloud Access

Operations Best Practices

• • Config: Test Configuration Changes Before Committing
• • NAT: Secure Routers Acting as NATs
• • vEdge Routers: Connect to the Console Port
• • vEdge Routers: Use the Poweroff Command
• • Viptela Devices: Site ID Naming Conventions
• • Viptela Devices: Using the System IP Address
• • vManage NMS: Disaster Recovery

Application Monitoring

• • vManage
• • vAnalytics
• • Ecosystem Partner Solutions

Troubleshooting Methods

• • Remote Access
• • Console Access
• • LAN Interfaces
• • WAN Interfaces
• • Control Connections

General Troubleshooting

• • Check Application-Aware Routing Traffic
• • Collect Device Data To Send to Customer Support
• • Monitor Alarms and Events
• • Monitor TCP Optimization
• • Ping a Viptela Device
• • Run a Traceroute
• • Simulate Flows
• • Troubleshoot Cellular Interfaces
• • Troubleshoot Device Bringup
• • Troubleshoot WiFi Connnections
• • Use Syslog Messages
• • Tunnel Health

Troubleshooting: Data Plane Issues

• • BFD Session Information
• • Cflowd Information
• • Data Policies
• • DPI Information
• • Symptom: Site Cannot Reach Applications in Datacenter
• • Symptom: vManage Showing vEdge or Interface Down
• • Symptom: Site-Wide Loss of Connectivity (Blackout)
• • Symptom: Poor Application Performance (Brownout)
• • Issue Severity Assessment

Troubleshooting: Routing Issues

• • BGP Information
• • Multicast Information
• • OMP Information
• • OSPF Information
• • PIM Information
• • Symptom: Some or All Routes Missing from vEdge Routing table
• • Symptom: Data Traffic Using Suboptimal Path
• • Symptom: Data Traffic Not Using All Transports

Application-Aware Routing

• • Application Performance with CloudExpress Service
• • Tunnel Latency Statistics
• • Tunnel Loss Statistics

Interface Troubleshooting

• • Reset an Interface
• • All Interfaces
• • ARP Table Entries
• • Cellular Interface Information
• • DHCP Server and Interface Information
• • Interface MTU Information
• • Management Interfaces
• • VRRP Information
• • WAN Interfaces

Network Operations

• • Check Alarms and Events
• • Check User Accounts and Permissions
• • Deploy the Viptela Overlay Network
• • Determine the Status of Network Sites
• • Control Connections
• • Data Connections
• • Network Performance with vAnalytics Platform
• • OMP Status

Security Certificate Troubleshooting

• • Generate a Certificate
• • Upload the vEdge Serial Number File
• • Certificate
• • CSR

Viptela Devices Maintenance

• • Decommission a vEdge Cloud Router
• • Determine the Status of a Network Device
• • Locate a Viptela Device
• • Migrate a Controller's Virtual Machine Using vMotion
• • Reboot a Device
• • Remove a vEdge Router's Serial Number from the vManage NMS
• • Replace a vEdge Router
• • Restore the vManage NMS
• • Set Up User Accounts to Access Viptela Devices
• • Validate or Invalidate a vEdge Router
• • Software Versions Installed on a Device
• • Status of a vBond Orchestrator
• • Status of a vEdge Router
• • Status of a vSmart Controller

Viptela Device Operation and Troubleshooting

• • Determine Changes to a Configuration Template
• • Determine Why a Device Rejects a Template
• • Alarm Severity Levels
• • Hardware Alarms
• • Checking Alarms and Notifications
• • LEDs
• • Additional Information
• • Restore a vEdge Router
• • Remove vEdge Router Components

Working With Viptela Support

• • Case Priority Levels and Response Times
• • Information for Opening Cases
• • Viptela Customer Support Portal
• • Other Ways to Contact Support

Labs:

• • Introduction to the Cisco SD-WAN
• • Add vEdge to vManage Inventory
• • Control-Plane Connectivity
• • Overlay Network
• • Zero-Touch Provisioning
• • vManage Templates
• • vManage Basic Policies
• • Application Aware Policies
• • Advanced Policies
• • Analytics
• • MultiTenant Mode and Tenants
• • Troubleshooting Methods
• • Troubleshooting Data Plane Issues
• • Troubleshooting Routing Issues
• • Best Practices