COURSE CONTENT: CCE Flows and Process Review Troubleshooting and Support Methodology PCCE Components PCCE Call Flow Review CCE Diagnostic Tools Diagnostic Framework Suite Run Analysis Manager Run Unified System…
COURSE CONTENT: Planning a Cisco Packaged Contact Center Enterprise Deployment • Packaged CCE Component Overview • Call Flows Review Staging a Packaged CCE Deployment • PCCE Deployment Planning and…
COURSE CONTENT: Defining the Security Operations Center • Types of Security Operations Centers • SOC Analyst Tools • Data Analytics • Hybrid Installations: Automated Reports, Anomaly Alerts • Staffing…
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