Troubleshooting Cisco Contact Center Enterprise

Troubleshooting Cisco Contact Center Enterprise (CCET)

Kurskode: CCET

varighet: 2 Dag(er)

Sted: Virtual, Instructor Led Training

Katergori: Cisco

Course Overview

The Troubleshooting Cisco Contact Center Enterprise (CCET) course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.
This class will help you:
Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

CCE Flows and Process Review
Troubleshooting and Support Methodology
PCCE Components
PCCE Call Flow Review
CCE Diagnostic Tools
Diagnostic Framework Suite
Run Analysis Manager
Run Unified System Command-Line Interface (CLI)
Troubleshooting CCE
Troubleshooting Certificates
Troubleshooting Cisco Finesse
Troubleshooting a PCCE Deployment
Lab Exercises

• Configure Access to Discovery Environment

• Explore CCE Components

• Explore Diagnostic Framework Suite

• Analyze Peripheral Gateway (PG) Logs

• Navigate Certificate Store

• View Cisco Finesse Logs

After completing this course you should be able to:

• Describe CCE flows and processes required to support and troubleshoot the PCCE deployment

• Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment

• Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment

Attendees should meet the following prerequisites:

• Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches)

• Strong understanding of IP networks

• Advanced experience administering of Cisco Packaged Contact Center Enterprise

• Experience deploying Cisco Packaged Contact Center Enterprise

• Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways

Not available. Please contact.

NOK 25.000

Dato

Nullstill

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Kurskode: CCET Kategori: Cisco, Contact Center Underkategori: Contact Center

Salar Ghadani

Salg

Har du spørsmål, ta kontakt

918 34 713 salar@sgpartner.no

varighet: 2 Dag(er)

KATEGORI: Cisco

Underkatergori: Contact Center

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