CCET Troubleshooting Cisco Contact Center Enterprise
The Troubleshooting Cisco Contact Center Enterprise (CCET) course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues. This class will help you:Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCEAnticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues
NOK 25.000
COURSE OBJECTIVE:
After completing this course you should be able to: • Describe CCE flows and processes required to support and troubleshoot the PCCE deployment • Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment • Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment
TARGET AUDIENCE:
Not available. Please contact.
COURSE PREREQUISITES:
Attendees should meet the following prerequisites: • Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches) • Strong understanding of IP networks • Advanced experience administering of Cisco Packaged Contact Center Enterprise • Experience deploying Cisco Packaged Contact Center Enterprise • Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways
COURSE CONTENT:
CCE Flows and Process ReviewTroubleshooting and Support MethodologyPCCE ComponentsPCCE Call Flow ReviewCCE Diagnostic ToolsDiagnostic Framework SuiteRun Analysis ManagerRun Unified System Command-Line Interface (CLI)Troubleshooting CCETroubleshooting CertificatesTroubleshooting Cisco FinesseTroubleshooting a PCCE DeploymentLab Exercises • Configure Access to Discovery Environment • Explore CCE Components • Explore Diagnostic Framework Suite • Analyze Peripheral Gateway (PG) Logs • Navigate Certificate Store • View Cisco Finesse Logs
FOLLOW ON COURSES:
Not available. Please contact.
Tilleggsinformasjon
| Varighet | 2 dag(er) |
|---|---|
| Sted | Virtuelt (90% av våre virtuelle kurs blir tatt opp). Kurset kan leveres i Oslo, Bergen, Stavanger, Trondheim og alle andre steder kunden ønsker |
| Språk | Engelsk/norsk kursmateriell , englesk/norsk kursholder |
| Dato | 08.01.2026 – 2 dag(er) – Virtuelt, 05.10.2026 – 2 dag(er) – Virtuelt |
