• 918 34 713
  • kurs@sgpartner.no
SG Partner AS

Cisco Webex Contact Center Expert CWCCE

HomeCisco Advanced Services (HTDLS)Collaboration
Kurskode: CWCCE

varighet: 5 Dag(er)

Katergori: Cisco Advanced Services (HTDLS)

Course Overview

Webex CC Overview

  • • Cisco Webex CC Portfolio of Products
  • • Webex CC Cloud Architecture
  • • Webex CC Network Architecture
  • • Partner Integrations via Webex Calling, BroadWorks, Cisco UCM and Cube

Webex CC User Hierarchy

  • • Contact Center Roles
  • • Webex CC Mapping

Standard and Premium Agents

  • • Features
  • • Webex CC Clients
  • • Dashboard and Reports
  • • Recording
  • • Multimedia Channels
  • • Email
  • • Chat
  • • Social Media

Overview

  • • Outbound Dialer
  • • WFO

Analytics

  • • Visualization/Dashboard Creation and Customization
  • • Best Practices / Use Cases

License Packaging

Troubleshooting

  • • Support Process
  • • Best Practices

Onboarding Process

Not available. Please contact.

Attendees should meet the following prerequisites:


  • • A basic level of knowledge in Telephony.
  • • A basic level of knowledge in IP networking.
  • • Experience in customer facing services-based discussions
  • • Fluent comprehension in spoken and written English
  • • Experience in, and comprehension of common industry terms used within the Sales, Sales Engineering and Technical fields

Partners Deploying Webex Contact Center Solutions.

Kontakt oss: Kurs@sgpartner.no

Kurskode: CWCCE Kategori: , Underkategori: ,
SG Partner AS

Salar Ghadani

Salg

Har du spørsmål, ta kontakt

918 34 713 salar@sgpartner.no
Kurskode: CWCCE

varighet: 5 Dag(er)

KATEGORI: Cisco Advanced Services (HTDLS)
Underkatergori: Collaboration

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