Cisco Webex Contact Center Expert

Cisco Webex Contact Center Expert CWCCE

Kurskode: CWCCE

varighet: 5 Dag(er)

Katergori: Cisco Advanced Services (HTDLS)

Course Overview

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Webex CC Overview

• Cisco Webex CC Portfolio of Products

• Webex CC Cloud Architecture

• Webex CC Network Architecture

• Partner Integrations via Webex Calling, BroadWorks, Cisco UCM and Cube
Webex CC User Hierarchy

• Contact Center Roles

• Webex CC Mapping
Standard and Premium Agents

• Features

• Webex CC Clients

• Dashboard and Reports

• Recording

• Multimedia Channels

• Email

• Chat

• Social Media
Overview

• Outbound Dialer

• WFO
Analytics

• Visualization/Dashboard Creation and Customization

• Best Practices / Use Cases
License Packaging
Troubleshooting

• Support Process

• Best Practices
Onboarding Process

Attendees should meet the following prerequisites:

• A basic level of knowledge in Telephony.

• A basic level of knowledge in IP networking.

• Experience in customer facing services-based discussions

• Fluent comprehension in spoken and written English

• Experience in, and comprehension of common industry terms used within the Sales, Sales Engineering and Technical fields

Partners Deploying Webex Contact Center Solutions.

Kurskode: CWCCE Kateegori: Cisco Advanced Services (HTDLS), Collaboration Underkategori: Cisco Advanced Services (HTDLS), Collaboration

Salar Ghadani

Salg

Har du spørsmål, ta kontakt

918 34 713 salar@sgpartner.no

Kurskode: CWCCE

varighet: 5 Dag(er)

KATEGORI: Cisco Advanced Services (HTDLS)

Underkatergori: Collaboration

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