During this course, you will cover:

Introducing Leadership & Management

• • Definitions of leadership and management
• • Management behaviours – why they matter
• • Role & responsibilities of a team leader
• • Leadership styles, behaviours & traits
• • Action centred leadership
• • Leading by example

Self-awareness & Emotional Intelligence

• • Understand others’ experience of us
• • Gaining and using feedback to develop as a leader
• • Concept of EQ
• • Emotional intelligence competencies
• • Develop management strategies

Participative Leadership

• • Directive and non-directive styles of management
• • Team engagement, motivation, development, and empowerment
• • Situational Leadership
• • The do’s and don’ts of delegation

Positive Communication

• • Building trust and respect
• • Behaviour/Impact Cycle
• • Voice, body language & words
• • Communication styles: Assertive, Aggressive, Passive

Building High Performing Teams

• • Definition of ‘performance’
• • Team leader’s role in developing high performance
• • Setting effective goals, objectives & measures
• • Giving performance feedback
• • Coaching for performance
• • Dealing with under-performance
• • Handling difficult conversations

Managing Time & Priorities

• • Identifying priorities
• • Managing your time effectively
• • Making decisions & delegating

Leading Teams Through Change

• • Understanding the effects of change on a team
• • The Change Curve
• • Communicating during change
• • Planning and monitoring the implementation of change

Managing a Virtual and Remote Teams

• • The Hybrid Workplace
• • Using key best-practice models in a remote environment
• • Communication strategies
• • Empowerment, trust, motivation and performance
• • Health and well-being