During this course, you will cover:

• • The business design consultancy assignment lifecycle
• • Rationale and business context for business design consultancy
• • The consultancy service portfolio
• • The consultancy mindset and key skills
• • Qualifying consulting opportunities
• • Procurement and contracting consultancy assignments
• • The OSCAR framework for initiating a consultancy assignment
• • Quality management, quality assurance and quality control
• • Stakeholder analysis, influencing and management
• • Outcome-based negotiation and conflict resolution
• • Situation investigation techniques, situation diagnosis and solution definition
• • Risk management and impact analysis
• • The economics and ethics of consultancy
• • Change control and configuration management
• • Assignment disengagement and expansion