Attendees should meet the following prerequisites:
COURSE CONTENT: Introduction to Customer Experience (CX) · The relationship between CX and User Experience (UX) · Core CX principles · Core values, purpose and strategy …
COURSE CONTENT: Introduction to Service Design Consultancy and the SD Consultancy Service Framework Service Design Principles and Ethics Initiating and qualifying a service design consulting assignment Investigating a business…
COURSE CONTENT: During this course, you will cover: • The rationale for analysing Customer Experience • Core principles and components of Customer Experience analysis • The stages of the…
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