Service design offers an innovative approach to creating and enhancing business services. AssistKD’s Service Design Consultancy course covers the key topics that enable consultants to collaborate with their customers and advise on how to offer the services their customers need. This course prepares attendees to sit the A4Q Certification in Service Design Consultancy examination and contributes to the achievement of the A4Q Certified Service Designer Award.
Introduction to Service Design Consultancy and the SD Consultancy Service Framework
Service Design Principles and Ethics
Initiating and qualifying a service design consulting assignment
Investigating a business service situation
Business service performance measures
Appraising and diagnosing a business service situation
Generating service design options
Techniques to evaluate service design options
Techniques to implement a service design solution
Upon the completion of this workshop, candidates will be able to:
• Describe the purpose and role of the Service Design Consultant.
• Understand the principles and ethics of Service Design.
• Understand the qualification and initiation of a consultancy assignment.
• Analyse service value propositions.
• Apply situation diagnosis using causal loop diagrams.
• Explain option appraisal and principled negotiation.
Service designers, business analysts, project managers, business change practitioners and anyone who provides consultancy guidance to business customers.
