During this course, you will cover:

IT-enabled business change overview

• • The role of IT in business change
• • Four-view model of a business
• • Lifecycle for business change
• • Role of programme management
• • Stakeholders and roles in business change
• • Levels of business transformation
• • Techniques for enabling business change

Business/IT alignment

• • Understanding the organisation and the business environment
• • Strategic analysis techniques
• • SWOT analysis
• • Key areas for business/IT alignment
• • Business architecture frameworks
• • IT governance

Business improvement definition

• • Principles of systemic thinking
• • Gap analysis
• • Content of a business case
• • Options and feasibility
• • Benefits classification
• • Risk and impact analysis
• • Investment appraisal

Business change design

• • Business process improvement
• • Work practice and organisational modelling
• • Business information modelling and management

Business change implementation

• • Planning the change implementation
• • Acquiring IT solutions – procurement and development approaches
• • Roles in business change implementation
• • Organisational and international cultures
• • Communications planning

Benefits management

• • Approach to benefits management and realisation
• • Features and benefits
• • CSFs, KPIs and the balanced scorecard