During this course, you will cover:

Rationale for benefits management and business acceptance

• • Lifecycle for business change.
• • The role and importance of benefits management.
• • The role and importance of business acceptance.

Drivers for business change

• • The business change lifecycle.
• • Internal and external drivers.
• • CSFs and KPIs.
• • Value propositions and the value chain.
• • Options for business change.

The business case

• • Structure and content of the business case.
• • Categories of business benefit.
• • Measuring benefits.
• • Quantifying benefits.

Making the financial case

• • Identifying and quantifying costs.
• • Investment Appraisal:

- Payback.

- Discounted cash flow/Net present value.

- Internal rate of return.

Planning for benefits management

• • Benefit owners.
• • The benefits plan.
• • Benefit profiles.
• • The benefits dependency framework.

User acceptance testing – testing for business acceptance

• • Business acceptance in the ‘V’ model.
• • Principles and vocabulary of testing.
• • Testing roles and responsibilities.
• • The test process.
• • Functional and non-functional testing.
• • Test documentation.

Test design techniques

• • Activity diagrams.
• • Decision tables.
• • Decision trees.
• • State machine diagrams.

Test planning, monitoring and control

• • Progress monitoring and control.
• • Incident management.
• • Confirmation testing.

Benefits management reviews

• • Gateways – scheduled and unscheduled reviews.
• • Assessing the impact of change.

Implementing business changes

• • Impact on people and evolving attitudes to change.
• • Planning the implementation.
• • Implementation strategies.
• • Training/learning approaches.
• • Lewin’s model of change.

Delivering business benefits

• • Embedding business changes.
• • Lifecycle for benefits management.
• • Project and benefits reviews.
• • Disaggregating benefits.
• • Fragmentation of benefits.
• • Identifying and evaluating further benefits.