Business Process Analysis

Business Process Analysis (GK2818)

Kurskode: GK2818

varighet: 3 Dag(er)

Sted: Virtual, Instructor Led Training

Katergori: Business Analysis

Course Overview

Analyze your business today and map the path to tomorrow.
In this course, you'll learn to model business processes as they are currently enacted, assess the quality of those business processes, and collaborate with the stakeholders to identify improvements.
The course begins by highlighting the characteristics of a quality process and the role of the business analyst in process analysis. You will learn how to identify business processes that could become more streamlined. Discover how to select the elicitation technique that is best suited to your stakeholders and how to prepare for and hold elicitation sessions. Using several different modeling techniques, you’ll explore different facets of the business process, identify the most effective improvements to the process, and clearly define the future process state. Once a new process is defined, you’ll learn how to present your analysis work to management and hold a successful project retrospective.

Introduction to Business Process Analysis

• Business Process

• Business Process Analysis

• Triggers to Analyze a Process

• Process Scope
Identify Stakeholders and Elicit Information

• Stakeholders

• Elicitation Techniques

• Elicitation Sessions
Use the Goal-Question-Metric Approach

• Goal Question Metric

• Selecting Metrics
Model the Current Process

• What Is a Model?

• SIPOC Diagram

• Use Case Diagram

• Process Diagrams

• Flowchart

• Swimlane Diagram

• Entity Relationship Diagram
Determine Causes of Problems and Identify Improvement Options

• Causal Analysis

• Process Improvement
Take the Next Steps: Business Case to Retrospective

• Business Case

• Project Retrospective
Exercises:

• Apply a Quality Checklist

• Choose a Business Process to Analyze

• Fill Out the Abbreviated Project Minicharter Template

• Identify Stakeholders of Your Process

• Identify Information Elicitation Techniques for Your Stakeholders

• Prepare to Interview the Stakeholder

• Perform and Document a GQM Analysis

• Create a SIPOC Diagram

• Create a Use Case Diagram

• Create a Swimlane Diagram

• Create an Entity Relationship Diagram

• Perform Causal Analysis

• Use the STP Method to Identify Improvement Options

• Model the Improved Process

• Prepare a Management Briefing

• Provide Feedback on the BPA Process

On completion of this course you should understand;

• Attributes of a quality process

• Contributors to process quality

• Process of business process analysis

• Triggers for business process analysis

• Responsibilities of the BA

• Stakeholder identification and analysis

• Elicitation techniques, such as interviewing and observation

• Elicitation session preparation and management

• Goal-Question-Metric (GQM) analysis

• Metrics selection

• Modeling techniques and best practices (including SIPOC, use case, flowchart, swimlane, and entity relationship diagramming)

• Causal analysis, including the use of Ishikawa (fishbone) and Pareto diagrams

• Identification of improvement options using the situation-target-proposal (STP) method

• Structure of an effective business case

• Project retrospectives

It is recommended that attendees have attended the courses below:

Systems analysts
Business analysts
IT project managers
Associate project managers
Project managers
Project coordinators
Project analysts
Project leaders
Senior project managers
Team leaders
Product managers
Program managers

kr 20.000

Dato

Nullstill

-

+

Kurskode: GK2818 Kategori: Business Analysis, Business Analysis Underkategori: Business Analysis

Salar Ghadani

Salg

Har du spørsmål, ta kontakt

918 34 713 salar@sgpartner.no

Kurskode: GK2818

varighet: 3 Dag(er)

KATEGORI: Business Analysis

Underkatergori: Business Analysis

Relaterte kurs