COURSE OBJECTIVE:
This course will prepare you to:
• Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
• Create an organization structure enabling customers to use the solution to meet the needs of the business
• Migrate data into the application and troubleshoot migration issues
• Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
• Set up and configure the solution to manage business processes including sales, marketing, service and social
• Describe the integration scenarios available with SAP Cloud for Customer
• Adapt and extend the solution to meet customer-specific needs
• Learn about the mobile features of SAP Cloud for Customer
• Demonstrate the reporting capabilities of the system
TARGET AUDIENCE:
• Business Process Architect
• Program / Project Manager
• System Administrator
COURSE PREREQUISITES:
CRM/SD domain knowledge
COURSE CONTENT:
Introduction to SAP Cloud for Customer
• Articulating the Functional Capabilities of SAP Cloud for Customer
Starting the Project
• Preparing for the Implementation Project
• Describing Fine Tuning
• Describing Q-Gates
Account and Contact Management
• Understanding the Basic Functions of Account and Contact Management
Products and Price Lists
• Understanding Products and Price List Concepts in SAP Sales Cloud
Organizational Structure
• Explaining the Role of an Organizational Structure in the Solution
Territory Management
• Defining Complex Territory Hierarchy Structures
User and Role Management
• Maintaining Employees and Explain What a Business User Is
Data Migration
• Guiding Your Customer on Which Data Should Be Migrated
Integration
• Describing Integration Scenarios with CRM and ECC
• Describing Integration with FSM
• Describing Integration with Microsoft Outlook
• Describing the Benefits of Integration with Social Media
Notifications, Workflow, and Approvals
• Setting Up an Approval Process for Opportunities
Personalization and Extensibility
• Describing How to Use Personalization and Adaptation
Analytics Framework
• Exploring the Standard Reports and Create or Modify Views for Those Reports
Mobile
• Describing the Different Mobile Access Options
Solution Walkthrough
• Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
Preparing for Go-Live
• Describing the Necessary Go-Live Activities
FOLLOW ON COURSES:
Not available. Please contact.
